RETURN, replacement & REFUND POLICY

Business Name: Panam’s Xclusive
Email: panamsxclusive@gmail.com
Delivery Time: 7–10 days
Payment Methods: UPI, Card & Cash on Delivery (COD)

1. No Return / No Exchange Policy

All jewellery products purchased from Panam’s Xclusive are generally non-returnable and non-exchangeable.

Returns or exchanges will not be accepted for change of mind, incorrect size or design selection, change in colour preference, or any other personal preference.

Customers are requested to carefully check the product photographs, description, size and other details before placing an order.

2. Damaged or Incorrect Product

If you receive a product that is:

– Damaged
– Defective
– Incorrect
– Different from the product ordered

please contact Panam’s Xclusive as soon as possible after delivery.

After verification of the issue, an eligible claim may be resolved by providing a replacement.

3. Mandatory Opening / Unboxing Video

For any claim involving a damaged, defective, missing or incorrect product, the customer must provide a clear and continuous opening/unboxing video.

The video should:

– Clearly show the sealed package before opening.
– Show the complete opening process continuously.
– Clearly show the product and its packaging.
– Not be edited, cut or manipulated in a way that removes any part of the opening process.

Without a proper opening/unboxing video, a damage, missing-item or incorrect-product claim may not be accepted.

4. Time Limit for Claims

Customers should report any damaged, defective or incorrect product as soon as possible after delivery and provide the required opening/unboxing video and other supporting evidence.

Claims submitted after an unreasonable delay may not be accepted.

5. Replacement

Once a claim has been reviewed and approved, Panam’s Xclusive may provide a replacement for the affected product, subject to product availability.

If the same product is unavailable, Panam’s Xclusive will contact the customer regarding the available resolution.

6. Refund Policy

Panam’s Xclusive does not provide refunds for change-of-mind returns or ordinary return requests.

Where a refund is required under applicable law or is specifically approved by Panam’s Xclusive, the refund will be processed through the applicable payment method.

7. Delivery Policy

Orders are generally delivered within 7–10 days.

Delivery times may vary due to courier delays, weather conditions, holidays, remote locations or other circumstances beyond our reasonable control.

8. Payment Methods

We accept:

– UPI
– Credit/Debit Card
– Cash on Delivery (COD)

Customers are responsible for providing accurate contact and delivery information while placing an order.

9. Important Unboxing Notice

Customers are strongly advised to record a complete and continuous unboxing/opening video when receiving their parcel.

The video may be required to verify claims relating to damaged, defective, missing or incorrect products.

10. Legal Rights

Nothing in this policy is intended to exclude or restrict any consumer right, remedy or protection that cannot legally be excluded under applicable law.

Where applicable law requires a return, replacement, repair, cancellation or refund, Panam’s Xclusive will comply with the applicable legal requirements.

11. Contact Us

Panam’s Xclusive

Email: panamsxclusive@gmail.com

For damaged or incorrect products, please contact us with your Order Number, product details and complete opening/unboxing video.

Please read this policy carefully before placing your order. By placing an order with Panam’s Xclusive, you acknowledge that you have reviewed the applicable return, replacement and refund terms.